FAQ
Frequently Asked Questions
Everything customers most often ask about ordering from Electronics Frenzy. If your question isn't here, our support team is one email away.
How long does shipping take?+
Orders are processed within 1–2 business days from our Ottawa warehouse. Standard Shipping then takes 3–7 business days and Express Shipping takes 1–3 business days. Standard shipping is free on orders over $75.
Do you ship outside Canada?+
Yes. We ship to the United States, the United Kingdom and Australia. International orders take 5–12 business days and any import duties are the responsibility of the recipient.
How do I track my order?+
As soon as your parcel leaves the warehouse we email a tracking number. You can also see every order you have placed under Order History in your account.
What is your return policy?+
You have 30 days from delivery to return any product. Items must be unused and in their original condition and packaging. Refunds are issued to the original payment method after inspection, typically within 5 business days of the parcel arriving back with us.
Can I cancel or change an order after placing it?+
If the order has not been picked for shipping we can cancel or amend it. Email support@electronicsfrenzy.com with your order number as soon as possible — we can usually act on requests received within 2 hours. After a parcel ships, treat it as a return instead.
Which payment methods do you accept?+
We accept Visa, Mastercard and American Express credit and debit cards, PayPal, Apple Pay and Google Pay. Card details are handled by our payment processor and are never stored on our servers.
Will these products work with my phone or laptop?+
Our chargers, cables and power banks use USB-C Power Delivery, which works with virtually all current phones, tablets and USB-C laptops. Magnetic accessories such as MagCharge Pro and SnapStand require a magnetic phone or case. Each product page lists exact compatibility under Specifications.
What warranty do you offer?+
Every Electronics Frenzy product includes a 2-year warranty covering manufacturing defects and premature failure under normal use. Contact support with your order number and a short description, and we will replace the item or refund it.
Is it safe to take a power bank on a plane?+
Yes. Both the PowerMax 20K (74Wh) and PocketCharge (37Wh) sit well under the 100Wh airline limit, so they can travel in carry-on baggage. Power banks must not go in checked luggage.
Do you offer bulk or business orders?+
We do. Email support@electronicsfrenzy.com with the products and quantities you need and we will send a quote, usually the same business day.
Still stuck? Contact our support team — Monday to Friday, 9:00 AM–6:00 PM EST.